FAQ

If you do not find the answer to your question here, please feel free to contact us!

Is my water soft or hard?
The water in our service area is soft.  The hardness level averages 20 parts per million (ppm).

What is the ‘pink slime’ that I sometimes find in my shower?
Certain species of airborne bacteria thrive in a moist environment, such as showerheads, sink drains, tiles, dog dishes and humidifiers. These slimes are naturally occurring and are generally harmless. The best way to avoid this problem is to keep these surfaces free from the bacterial film through regular cleaning using Lysol or a chlorine-based cleaning product.

There is a blue-green stain where my water drips into my sink. What causes this?
The stain comes from the metal copper. Copper is present in most home plumbing.

My drinking water looks cloudy when first taken from a faucet and then it clears up. Why?
The cloudy appearance in your water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness occurs more often in the winter, when the water is cold.

Is water with chlorine in it safe to drink? 
Yes. Many tests have shown that the amount of chlorine that is found in treated water is safe to drink. Chlorine is needed to maintain disinfection throughout the distribution system. The disinfection of drinking water was one of the, if not the most significant health improvements  of the last century.

My water faucet drips, should I fix it?
Yes. Drips waste water and it costs you money. As an example, if you have a faucet that drips 60 times a minute, this adds up to over 3 gallons each day or 1,225 gallons a year. To fix a leak, call your local plumber.

What is a cross-connection?
A cross connection is defined by the ABA (American Backflow Association) and the EPA as any pipe, valve, fixture, etc., in a drinking water plumbing system that may allow the drinking water within the system to become contaminated or questionable in quality.  Cross-connections can either be eliminated or protected by an air gap or mechanical backflow preventer.